Privacy Policy

Last updated: September 19, 2024

This Privacy Policy describes how Hagerman Services (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, https://hagermanservices.com (the “Site”), and the services we provide.

Who We Are

Our website address is: https://hagermanservices.com.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you visit our Site.

1. Information You Provide to Us

  • Contact and Service Request Forms: When you fill out a contact form, request a quote, or schedule a service, we collect the personal information you provide, such as your name, email address, phone number, physical address, and details about your HVAC needs. We use this information solely to respond to your inquiry, provide estimates, schedule service appointments, and communicate with you about your request.
  • Financing Applications: If you apply for financing through our website, you are directed to a third-party financing partner. We do not collect or store the sensitive financial information you provide in your application (such as Social Security number or income details). That information is provided directly to our financing partner, and you should review their privacy policy.
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (a “hash”) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

2. Information We Collect Automatically

  • Website Analytics: We use analytics tools to understand how visitors interact with our Site. These tools may collect information such as your IP address, browser type, pages visited, and the time and date of your visit. This data is aggregated and anonymized and helps us improve our website and marketing efforts.
  • Cookies: Our Site uses cookies to enhance your experience.
    • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for one year for your convenience.
    • We set a temporary cookie on our login page to determine if your browser accepts cookies; it contains no personal data and is discarded when you close your browser.
    • When you log in, we use cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks.
    • If you edit or publish an article, an additional cookie indicating the post ID is saved in your browser for one day.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Respond to your requests, comments, and questions.
  • Schedule service appointments and provide quotes.
  • Communicate with you about your account and our services.
  • Monitor and analyze trends, usage, and activities in connection with our Site.

Who We Share Your Data With

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors and service providers who need access to your information to carry out work on our behalf (e.g., our financing partners).
  • Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Site or the public.
  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Information submitted through our contact and service request forms is retained for customer service and operational purposes.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Contact Us

If you have any questions about this Privacy Policy, please contact us.
Email: Info@HagermanServices.com
Phone: (504) 314-1486