What to expect when Hagerman Services visits your New Orleans home for an HVAC service call. Professional, family-owned experts serving the area since 2012.
Table of Contents
Nobody looks forward to calling an HVAC company, right? Whether your AC just died on the hottest day of the year or you’re dealing with that weird noise that’s been getting louder every week, having a stranger come into your home to work on your system can feel a little nerve-wracking.
We get it. You don’t know what to expect, how long it will take, or what it will cost. Maybe you’ve heard horror stories about pushy salespeople or companies that show up late and leave your house a mess. Or maybe you’re not sure what questions to ask or how to tell if someone’s giving you straight answers.
At Hagerman Services, we’ve been doing this work around New Orleans for over a decade, and we know that trust doesn’t happen overnight. That’s why we want to walk you through exactly what happens when you call us for service, from the moment you pick up the phone to when we pack up our tools and head out.
Because when you’re dealing with New Orleans heat and humidity, the last thing you need is more stress about getting your system fixed. Let’s talk about how we do things differently, so you know exactly what to expect when our team shows up at your door.
Before We Arrive: How We Prepare for Your Service Call
When you call Hagerman Services at (504) 314-1486, you won’t be bounced around to three different people or stuck in some endless phone menu. You’ll talk to someone who actually knows what they’re talking about and can help you figure out what’s going on with your system.
We’ll ask you some basic questions about what’s happening – is your AC not cooling at all, or is it running but not keeping up? Any strange sounds or smells? How old is your system? This isn’t us trying to diagnose everything over the phone, but it helps our technicians know what tools and parts they might need to bring.
Here’s what we’ll handle on our end: we’ll give you a realistic time window for when to expect us (and we stick to it), and we’ll make sure our truck is stocked with the most common parts for your type of system. You don’t need to clear out your whole schedule or move furniture around – we’ll work with whatever space we have.
The bottom line? We’re not going to leave you hanging, and we won’t show up unprepared. When you call us, you’ve got our full attention.
When Our Team Shows Up at Your Door
The first thing you’ll notice is that our technicians arrive in uniform and with proper identification. We’re not just some guy in a pickup truck. We’re licensed, insured, and you can verify that we’re actually from Hagerman Services before we even step foot in your house.
Our team will introduce themselves, explain what they’re there to do, and ask where the problem is. We’ll also ask about any pets or family members we should be aware of – nobody likes a stranger walking through their house without knowing what’s going on.
Before we touch anything, we’ll put on shoe covers if we’re going to be walking through your house. It may seem like a small thing, but we understand how challenging it is to keep floors clean in this city, and we’re not about to track mud or debris through your home. We’ll also lay down protective coverings if we need to work in areas with carpeted floors.
You’ll notice that we bring our own tools and equipment – you don’t need to dig up a flashlight or find an extension cord for us. We come prepared with everything we need, including diagnostic equipment that helps us determine exactly what’s wrong, rather than just guessing.
And here’s something important – we’ll always explain what we’re going to do before we start. No surprises, no “oh by the way” moments after we’ve already started taking things apart. If we need to access your attic, crawl space, or electrical panel, we’ll let you know why and get your permission first.
During the Service: Our Step-by-Step Approach
Once we start working, we’re not just looking for a quick band-aid fix. We take the time to diagnose the issue with your system, not just treat the symptoms. If your AC isn’t cooling properly, we’ll check everything – refrigerant levels, electrical connections, airflow, ductwork – the whole picture.
While we’re working, we’ll explain what we’re finding in plain English. None of that technical jargon that makes you feel like you need an engineering degree to understand your own HVAC system. If we find a problem, we’ll show you what’s wrong and explain why it happened.
Here’s what sets us apart from many companies – we won’t try to sell you a whole new system when all you need is a $50 part. We’ve seen too many homeowners get taken advantage of by companies that prioritize profits over genuine concerns. If your system can be repaired and it makes financial sense, that’s what we will recommend.
But we’ll also be straight with you if your system is on its last legs. We’ll explain what we’re seeing, how much life you can expect to get out of it, and what your options are. No pressure, no “today only” sales tactics – just honest information so you can make the best decision for your family and your budget.
Throughout the entire process, we’ll keep you updated on our progress and the estimated time required.
After We Fix the Problem: What Happens Next
Once we’ve got your system running right, we don’t just pack up and leave. We’ll test everything to ensure it’s working correctly, which means checking temperatures, airflow, and verifying that all controls respond as they should.
We’ll walk you through what we did and explain any maintenance tips that might help prevent the same problem from happening again. Maybe it’s something as simple as changing your filter more often during our dusty spring months, or keeping debris cleared away from your outdoor unit during storm season.
You’ll get a clear, itemized invoice that shows exactly what we did and what you’re paying for. No mystery charges, no “miscellaneous fees” that somehow appeared. If we used parts, we’ll show you the old ones so you can see what was wrong and why it needed to be replaced.
Before we leave, we’ll make sure you know how to reach us if you have any questions or concerns about the work we did. All our work comes with a warranty, and we stand behind it. If something’s not right, call us back and we’ll make it right.
We’ll also provide you with our card and inform you about our maintenance services. Not a high-pressure sales pitch – just information about how regular tune-ups can help prevent emergency breakdowns and keep your system running efficiently. Nobody wants to deal with a busted AC in August if they can avoid it.
Why Hagerman Services Does Things Differently
Look, we could tell you all day about how great we are, but here’s what really matters: we’re a family-owned business that’s been part of this community for over a decade. When you call us, you’re not dealing with some corporate call center or a technician who’s never seen a New Orleans summer.
We know the challenges that come with living here. We understand that many of our beautiful old homes weren’t designed for modern HVAC systems, and we know how to work with what you’ve got. Whether you’re in a classic Creole Cottage in the Marigny or a contemporary home in Metairie, we’ve probably worked on something just like it.
The big national chains might have flashy trucks and slick marketing, but they don’t understand what it’s like when your AC goes out during a heat advisory and the humidity is so thick you can cut it with a knife. They don’t know about the unique challenges of cooling a shotgun house or dealing with the weather swings we get around here.
We recently assisted a family in Mid-City whose air conditioner had been “fixed” three times by another company, but it continued to break down every few weeks. Each time, they were told it was a different problem – first the capacitor, then the contactor, then something else. It turns out that the real issue was never addressed – an electrical problem that was causing all these other components to fail. We took the time to find the root cause, fixed it properly, and they haven’t had a breakdown since.
That’s the difference between someone who’s just trying to get to the next job and someone who actually cares about solving your problem. When we say we treat customers like family, that’s not just a slogan. It’s how we built this business, and it’s how we’ve earned the trust of hundreds of families in New Orleans.
Ready to Experience the Hagerman Difference?
If you’re tired of wondering whether your HVAC company is going to show up on time, treat your home with respect, and give you honest answers, it’s time to try something different.
We offer straightforward service calls throughout New Orleans and the surrounding parishes. No hidden fees, no high-pressure sales tactics – just professional HVAC service from people who care about getting your system running right.
Whether you’re dealing with an emergency breakdown or just want someone to inspect a system that’s been acting up, we’re here to help. We know this city, we know these homes, and we know how to keep you comfortable year-round.
Ready to experience what honest, professional HVAC service is all about? Give Hagerman Services a call at (504) 314-1486 or contact us to schedule your service call. We’re here when you need us. Let’s get your system working the way it’s supposed to.
Frequently Asked Questions
Q: How much does an HVAC service call cost in New Orleans?
A: We provide upfront pricing before we start any work. Our service call fee covers the diagnostic time required to determine the issue with your system. If you decide to have us perform the repair, the fee typically applies toward the cost of the work.
Q: Do I need to be home during the HVAC service call?
A: Yes, we prefer that someone 18 or older is home during the service call. We require access to various areas of your house, and we would like to explain our findings and discuss your options with you directly. Plus, it’s just safer for everyone involved.
Q: How long does a typical HVAC service call take?
A: Most service calls take 1-2 hours, depending on what we find. Simple fixes can be completed in 30 minutes, while more complex diagnostics may take longer. We’ll give you an estimate of the time needed once we see what we’re working with, and we’ll keep you updated if anything changes.
